Frank Riolo

Vice Chairman of the Board of Directors of Turning Stone Resort Casino, LLC.

(casino operations; resort operations; gaming industry trends)

He serves as advisor on overall business strategies, manage various special projects and provide counsel on particular matters relating to Turning Stone.  Riolo previously served as the Chief Operating Officer of the Oneida Nation’s gaming, hospitality and entertainment group.  He helped open Turning Stone Casino in 1993 as vice president of casino operations.  He began his nearly 40-year career in the gamiing industry as a dealer at the Four Queens hotel and casino in Las Vegas following a four year stint in the U.S. Navy.  Riolo later worked at the Las Vegas Hilton and the Golden Nugget and then became vice president and general manager of the Primadon

Peter Carmen

Chief Operating Officer of the Nation and each of its enterprises, including Oneida Nation Enterprises, LLC and Turning Stone Resort Casino, LLC.

Carmen previously was senior vice president of Oneida Nation Enterprises, LLC and, its businesses, including Turning Stone Resort Casino, LLC, where he also served as general manager. Before becoming senior vice president, he was general counsel and chief legal officer for the Oneida Nation.  Carmen graduated with honors from Brandeis University in 1988 and the Syracuse University College of Law in 1991, where he was Editor-in-Chief of the Syracuse Law Review and Order of the Coif. He served a judicial clerkship with Chief Judge Neal P. McCurn of the U.S. District Court for the Northern District of New York, and then joined the law firm Mackenzie Hughes LLP, where he was a partner and a member of the firm’s executive committee.

Guy Renzi

Vice President of Gaming

Atlantic City gaming industry veteran Guy Renzi joined Turning Stone as Vice President of Gaming in 2012. In this role, Renzi oversees Table Games, Bingo, Poker, Multi-games, and Keno. Prior to his appointment Renzi served as Vice President of Casino Games at Resorts Casino in Atlantic City, and as gaming shift manager at Trump Taj Mahal, were he started as a pit manager. Renzi also learned the intricacies of hotel and butler management while serving as hotel operations manager at the Taj Mahal.

Renzi began his gaming industry career in 1980 working as a craps dealer and part of the opening team at Harrah’s Marina Hotel Casino in Atlantic City. He transferred to Harrah’s at Trump Plaza in 1984 where he assisted in the development and implementation of a new player rating system. He earned a bachelor’s degree in business management and his master’s in business administration from The Richard Stockton College of New Jersey.

Bong Woo

Director of Multi Games

Woo, who began working at Turning Stone Resort Casino in 1993, is responsible for than 2,400 machines available at the resort. His gaming career has included Keno management positions for the Plantation Casino, the High Sierra Hotel and Casino and King’s Inn Hotel and Casino. In addition he has held property management positions at the Onslow Hotel and Casino and with the Fitz Group.

Karen Ramirez

Vice President of Hotel and Spa Operations

Ramirez oversees daily operations and planning for Turning Stone’s four hotels, including the AAA Four Diamond Tower and Four Diamond Lodge, as well as Ashí Day Spa and Ska:ná. She also is in charge of the resort’s retail, sales, and housekeeping departments. Ramirez brings more than 20 years of experience in spa and luxury lodging development and operation. Ramirez was formerly vice president of operations for the development division of Canyon Ranch in Tucson, Ariz. She earned her associate’s degree in hotel management from Pima College in Tucson and her bachelor’s degree in business from Phoenix University.

Roxanne Lucenti

Director of Hotel Operations

Lucenti joined Turning Stone in 1998 as front office manager. She had held the same position at the Radisson in Utica before coming to Verona. A native of Schuyler, she worked for Caesar’s in Atlantic City for five years, and then moved to Harrah’s in Lake Tahoe before returning to Central New York. She holds a degree in travel and tourism from Herkimer County Community College and a math and science degree from Lake Tahoe Community College. She also attended Utica College, majoring in biology.

Loretta Taylor

Director of Spa Operations

Taylor oversees the resort’s salon and fitness facilities, Ashí Day Spa and Ska:ná Spa, a destination spa featuring Iroquois treatments. Before joining Turning Stone, Taylor was general manager for Elemis Spa at Mohegan Sun Resort and Casino in Connecticut. Prior to working at Mohegan Sun, she served as spa director for Helena Rubinstein Spa; national director of training and spa development for Georgette Klinger, Inc; and spa director for the New York Health and Racquet Club Spa. Taylor is a certified aesthetician and cosmetologist.

Robert Todd

Director of Golf Services

A PGA member since 1998, Todd has extensive experience at upscale resorts. Before joining Turning Stone in 2006, he was head golf professional at Grand Traverse Resort and Casino in Acme, Mich. The American Indian-owned resort has three 18-hole courses. Prior to that, he was interim director of golf and head golf professional at La Costa Resort and Spa in Carlsbad, Calif., site of the Accenture World Golf Championships. He also served as head professional at the Mountain and Dunes Courses at La Quinta Resort and Spa in La Quinta, Calif. The famous nine-course resort, six PGA West courses and three La Quinta courses, has hosted several professional events, including the Bob Hope Desert Classic, the Senior Skins Game and the PGA Club Professional Championship.

Todd has been named to the PGA President's Council on Growing the Game for his efforts and commitment to Play Golf America.

Matt Falvo

Director of Golf and Grounds

Falvo oversees maintenance of Turning Stone Resort’s five golf courses. He was hired in 2001 as an assistant superintendant. During that time, he grew in the turf at Kaluhyat Golf Club prior to its opening in 2003 and Atunyote Golf Club which was unveiled one year later. He became superintendent of Atunyote in 2005 was promoted to his current position in 2008. Atunyote hosted the Turning Stone Resort Championship, an official PGA Tour event, and has hosted three skins competitions featuring PGA Tour players and the PGA Professional National Championship. Atunyote, Kaluhyat and Shenendoah are also host sites for regional PGA events.

Brian Galle

Tennis Club Manager and Head Tennis Professional

Galle has been employed at Turning Stone since 2006. Before becoming tennis club manager and head tennis professional in February 2009. He was Ashí Day Spa assistant manager overseeing daily operations of the day spa and Tower Fitness Center. Prior to joining Turning Stone, he was director of operations at Gold’s Gym in Liverpool. Fully certified by the United States Professional Tennis Association (USPTA), Galle had also served as director of tennis at Tennis-N-Gear in Liverpool.

Galle was a nationally-ranked college player while attending the State University of New York at Oneonta, where he graduated with a bachelor’s of science degree in Business Economics. He earned associate degrees in Retail Business Management and Banking and Insurance at Mohawk Valley Community College where he also played varsity tennis.

Ed Allmann

Vice President of Sales and Marketing

Most recently he served as a senior vice president of Global Communicators, LLC in Washington, D.C. Previously, he was director of hospitality advertising and public relations for The Colonial Williamsburg Foundation before being named director of marketing for that organization. In that position, he was involved with its nationally-renowned living history museum, five hotels (among them, the Williamsburg Inn), 10 restaurants, the three Golden Horseshoe Golf courses and 40-store retail complex.

Rick Gallagher

Director of Entertainment and Events

During his 18 year career in Atlantic City, Gallagher held the director position at Caesars & Resorts Hotel Casinos in Atlantic City and has worked with many headline entertainers such as Jerry Seinfeld, Snoop Dogg, Celine Dion and Cher. Prior to coming to Turning Stone in May 2009, he served as executive director of SteamRock Solutions, an entertainment consulting business. At Turning Stone, Gallagher provides senior management leadership to all events and entertainment functions, including the 5,000 seat Event Center, 800 seat Showroom and Lava Dance Club.

The above panel of experts is available for media interviews. Each person listed is available to speak on his or her experience specialty and executive role at Turning Stone Resort Casino. To arrange an interview, please contact the Media Relations Office. Contact information is listed in the box to the right of the screen. If emailing, send your request to: mediarelations@turningstone.org and please list in the subject of your message "Expert Interview."