Jay Koch, Slot Service Rep

After a highly successful 30-year career in sales, Jay Koch could have easily retired. “But I was looking for something different – something new,” he says. That “something different” turned out to be PPC’s 2017 hiring event, at which he applied for his current position of slot service rep. In this role, Jay helps orient new guests to the gaming floor, explaining how to use the machines and their Rewards cards, and pointing out the casino’s many offerings.

A Career Built on Relationships

“I’ve never worked at a casino, but I understand the machines, and I liked how guest focused the position was,” he says of his initial interest in the job. In many ways, it reminded him of his former career managing regional sales and merchandising for Pepsi and Frito-Lay, with a client portfolio that included Wegmans and other large grocery chains.

“It’s all about the people and the relationships you build with them,” he says. “Today, with social media and online stuff, it’s easy to move away from real, face-to-face connections. But getting to know your guests personally is so important, and that’s what it’s all about.”

Guests First

Jay carries that view with him to the people he serves at PPC. Naturally upbeat and jovial, he takes the time to get to know regular guests and is readily available to offer assistance. “The guests are first, no doubt about it. I get told all the time that people love coming here because of how friendly we are.”

Does he ever get a little worn out from the nonstop pace of his workday? “Never,” he declares. “I love it. I leave here most days with a smile on my face.”

And it likely helps that he’s got family with him. His wife Lauretta has been working at Burgers of Madison County since March, after her own long career as a church administrator. They live in Baldwinsville. A self-professed golf fanatic, Jay spends as much free time as he can on the links.

“Honestly, the only other job I would ever want is working at the golf dome at Turning Stone.” But he’s got no intention to leave PPC. “My coworkers are great. We rely on each other, and they know they can count on me.”